Our new guides and ‘Experience form’ make up our new tool kit to challenge discrimination.
The tool kit is available for disabled people and their assistants / carers, to enable them to approach a company who has failed to provide accessible toilets that meets their needs.
It can be the start of a conversation to challenge discrimination and provide business with an opportunity to explain their approach to equality in the area of toilet access / sanitation / hygiene provision.
If you have had a bad experience, either download our form (or copy and paste the text into an e-mail).
The form (and a link to a text version to copy and paste) is available from: Links and resources page
To fill out a pdf. form, use the ‘text’ and ‘highlight’ functions on your pdf viewer, save it and attach it to your e-mail.
- Even easier is to create a new e-mail, and copy and past the text straight into it from here.
Completing the form:
Once you have completed your basic details, go through the list of statements in the following 10 topics:
- Finding and entering the toilet area
- Entering / securing the toilet room
- Inside the toilet (space/colours/lighting/equipment)
- About the toilet / bench / hoist
- Accessories (e.g. mirror/dryer etc)
- Horizontal support rails
- Vertical Support rails
- Emergency cord
simply deleting the ones that don’t apply – or highlighting the ones that do.
don’t forget to attach any pictures of the toilet you had difficulties using – this is important evidence.
Step 3 – Understanding the company response
The person may respond with a general statement like ‘… we do our best to make our venue accessible and will look into it’. In which case,
- reply with a reminder to ask if they can let you know what they found out
- ask about what they intend on doing and
- when you might hear back from them.
Another type of reply might be something like ‘we have already complied with Document M and provide accessible toilets’. In this instance, you may want to read and supply the company with one or more of our guides, pointing out that meeting Document M guidelines does not mean they have met their duties as required by law within the Equality Act 2010 – and that the toilets did not meet your needs.
If you are unsure what these mean, our guides will also help you understand these standards and equality law.
Our guides to support you and the company include:
- Guide to Accessible Toilet Standards and Equality Act Requirements.
- What makes a toilet accessible
- Going beyond the minimum requirements.
You can view the contents of these by clicking on the above links. They can all be downloaded from our links and resources page.
If you are not happy with their reply you could consider continuing your discussion with them or you could consider sharing the communications with an advisor or legal expert to explore the option of taking legal action and the costs which might be involved.
Other options might be to contact your MP and explain the difficulties you have or consider a social media or local media campaign.
Remember, you have the right not to be discriminated against and treated differently when it comes to public toilet provision or as an employee who needs accessible toilets.