Dear Premier Inn,
Yesterday we were looking for wheelchair accessible accommodation in Chichester and for the Chichester Gate Premier Inn, found the following shocking review on trip advisor. (See below).
Staff had (according to the reviewer) offered them the use of the accessible disabled toilet to use as a changing room because they needed to get changed for a wedding! This was to make up for the fact the room might not have been ready when the reviewer required it (earlier than check in time). The guest was very pleased about this. I was not.
I am assuming that the staff would not consider locking off the usual men’s or women’s WC so they could be used as a changing room? This might inconvenience guests who needed to use the toilet facilities …. but it was considered ok for disabled guests to not be able to use the toilet?
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